SPEAKERS

Pedro Carrascal Rueda
Director General, Spanish Patients’ Organisations Platform
Patricia Cobos Baena
Gynecologist, Integrated Healthcare Organisation Enkarterri-Cruces
Marta Cremadas
Meritxell Davins Riu
Montserrat Esquerda
Ainhoa Fernández
Coordinator, Aspanovas
Iñaki GUTIERREZ IBARLUZEA
Mercedes Jabalera Contreras
Director of Quality and Patient Experience, Hospital Sant Joan de Déu, OHSJD
Teresa López Quesada
Deputy Director of Nursing, Hospital La Paz. Accompanying Elderly and Frail Patients to the Operating Room
Teresa Marín Rubio
Director General for Humanisation and Socio-Healthcare. Humanisation Strategy of SESCAM
Diana Molina
Managing Director, Hospital Rodríguez Lafora. “Mental Health”
Patricia Pagés
La Casa de Sofía. Organisational Innovation. Sant Joan de Déu
Marilyn Riveiro
Coordinator for Patient Care and Citizen Participation
Elisenda Serra Masip
Director of Citizenship, Innovation and User Services
Itziar Ceballos
Manager of AVIFES
Maria Tome
Deputy Director of FEDER
Pendiente Ponente
Official Opening
27 November
Universidad de Deusto
Moderate
Juan José Etxeberria
Universidad de Deusto
Alberto Martínez
Consejero de Salud del Gobierno Vasco
Juan Mari Aburto
Excmo. Sr. Alcalde de Bilbao
Arantxa Picón
Presidenta VII Congreso de Experiencia del paciente.
Carlos Bezos
CEO Instituto de Experiencia del Paciente
Opening Lecture
27 November
Universidad de Deusto
Moderate
Josep Pifarré
Director General de la Orden Hospitalaria San Juan de Dios.
How AI Will Improve the Patient Experience
Meritxell Davins Riu
Session 1: Humanisation and Safety: From Fear to Trust
27 November
Universidad de Deusto
Moderate
Arantxa Picón
Presidenta del congreso. Directora gerente SJD Gipuzkoa.
Humanisation and Safety: From Fear to Trust
Teresa Marín Rubio
Director General for Humanisation and Socio-Healthcare. Humanisation Strategy of SESCAM
Diana Molina
Managing Director, Hospital Rodríguez Lafora. “Mental Health”
Teresa López Quesada
Deputy Director of Nursing, Hospital La Paz. Accompanying Elderly and Frail Patients to the Operating Room
Patricia Pagés
La Casa de Sofía. Organisational Innovation. Sant Joan de Déu
Session 2: Making Decisions with Meaningful Data: AI, PREMs and Personalised Medicine
27 November
Universidad de Deusto
Moderate
David Cantero
Subdirector de Calidad. Dirección General de Osakidetza-Servicio vasco de salud
AI and Ethics
Montserrat Esquerda
Universidad Ramón Llull.
Approaching Breast Cancer from a Value-Based Perspective
Patricia Cobos Baena
Gynecologist, Integrated Healthcare Organisation Enkarterri-Cruces
Transforming Healthcare through Digitalisation and AI: Fundación Jiménez Díaz
Marta Cremadas
Fundación Jiménez Diaz
Use of PREMs in Clinical Decision-Making and Democratization of Information
Marilyn Riveiro
Coordinator for Patient Care and Citizen Participation
Scientific Communications Presentation
27 November
Universidad de Deusto
Moderate
Sendoa Ballesteros
Adjunto a Dirección Enfermería Hospital Santa Marina. Osakidetza.
Session 3: Patient Experience in Organisational Transformation
27 November
Universidad de Deusto
Moderate
Elena Urdaneta
Directora Territorial Orden Hospitalaria de San Juan de Dios.
Transforming the Patient Experience: Case Studies
Mercedes Jabalera Contreras
Director of Quality and Patient Experience, Hospital Sant Joan de Déu, OHSJD
Iñaki GUTIERREZ IBARLUZEA
Elisenda Serra Masip
Director of Citizenship, Innovation and User Services
Session 4: Patient and Public Involvement in Health Policies
27 November
Universidad de Deusto
Moderate
Inés Gallego
Dirección de Transformación, Planificación y Digitalización en Salud. Gobierno Vasco. Registro y articulación.
Patient and Public Involvement in Health Policies
Maria Tome
Deputy Director of FEDER
Pedro Carrascal Rueda
Director General, Spanish Patients’ Organisations Platform
Itziar Ceballos
Manager of AVIFES
Ainhoa Fernández
Coordinator, Aspanovas
Closing Lecture
27 November
Universidad de Deusto
Moderate
Irene Tato
Directora de relacciones institucionales del IEXP
Closing Lecture
Pendiente Ponente
Picker Institute UK